15 min

Conflict Resolution Training for Managers & Supervisors

Enable your managers and supervisors to effectively resolve disputes between individuals or groups in just 15 minutes with this online conflict resolution course.

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Conflict Resolution for Managers & Supervisors
Online Training Course

Australia & New Zealand

Conflict resolution involves addressing and resolving disputes between individuals or groups. In the workplace, this usually requires a conversation between those involved, which can sometimes be challenging.

Did you know these facts?

  • Conflict resolution often involves conversations with the individuals, which can be challenging.
  • Emotions are always present in difficult conversations.
  • The most common mistake in these discussions is ignoring emotions.

Conflict Resolution Training for Managers & Supervisors Course Overview

This online conflict resolution course for supervisors and managers will help you address and resolve disputes between individuals or groups.

The course is legally compliant and updated to meet the legislation of all states and territories in Australia and New Zealand. It was developed with Mills Oakley Law Firm for Australia and Simpson Grierson Law Firm for New Zealand.

Target audience

This conflict resolution for supervisors and managers training is suitable for supervisors and managers who are responsible for the management of employees, contractors and volunteers.

Topics covered

  • Defining conflict resolution  
  • Understanding your duty to address and resolve conflicts  
  • Identifying and responding to conflict-related concerns
  • Handling conflicts effectively  
  • Promoting a safe, inclusive, and respectful workplace  

Learner experience

This online conflict resolution course for supervisors and managers is easy to navigate and understand, catering to all learning styles. You can access it via the Sentrient online compliance system, a human resource management platform, or your existing learning management system. The training includes case studies and activities to help learners grasp the responsibilities of supervisors and managers in resolving workplace conflicts. At the end of the course, there is a brief online assessment, followed by a declaration confirming that supervisors and managers understand their obligation to address and resolve conflicts in the workplace.

Learning outcomes

After completing this conflict resolution course, supervisors and managers will be able to:

  • Define conflict resolution 
  • Recognise their duty to address and resolve conflicts  
  • Identify and respond to conflicts
  • Understand how to investigate conflict complaints  
  • Promote a safe, inclusive, and respectful workplace

Business outcomes

After supervisors and managers complete the online conflict resolution course, your organisation will achieve the following outcomes:

  • Decrease instances of unprofessional behaviour  
  • Ensure all workers recognise the importance of conflict resolution  
  • Establish a shared vision for handling conflicts ethically
  • Ensure all workers know what steps to take if conflicts can't be resolved

To Get a FREE Demonstration

of the conflict resolution for supervisors and managers course. please contact us now!

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Sentrient is trusted by businesses just like yours. We welcome you to our community of like-minded professionals from some of Australia’s most highly regarded organisations.

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