15 min

Online Conflict Resolution Training Course

Take this essential 15-minute online conflict resolution course tailored for employees, contractors, and volunteers. It ensures full compliance with the latest legislation across every Australian state and territory.

Request a Free Demo

Conflict Resolution
Online Training Course

Australia & New Zealand

Conflict resolution is the process of addressing and settling disagreements between individuals or groups. In the workplace, this typically involves a conversation between those involved, but it can sometimes be challenging.

Did you know these facts about conflict resolution?

  • Conflict resolution often involves conversations between those involved and can be challenging.
  • Emotions are a natural part of difficult conversations.
  • The most common mistake in tough conversations is ignoring feelings.

Online Conflict Resolution Training Course Course Overview

This online conflict resolution training course will help you understand conflict resolution, prepare for and manage difficult conversations, and know what steps to take if conflicts can't be resolved. It also emphasises creating a safe, inclusive, and respectful workplace.

This course complies with legal standards and is regularly updated to reflect legislation in Australia and New Zealand. It was developed in collaboration with Mills Oakley Law Firm for Australia and Simpson Grierson Law Firm for New Zealand.

Target audience

This online conflict resolution training course is suitable for everyone, including employees, contractors, and volunteers.

Topics covered

  • Understanding conflict resolution
  • Preparing for a difficult conversation
  • Managing a challenging conversation 
  • Steps to take if the conflict can't be resolved
  • Creating a safe, inclusive, and respectful workplace

Learner experience

The user-friendly online conflict resolution training course includes case studies and activities to reinforce practical conflict resolution strategies. After completing the course, participants take a brief assessment to confirm their commitment to maintaining a fair and respectful workplace culture.

Learning outcomes

By completing this online conflict resolution training course, learners will be able to:

  • Define conflict resolution
  • Prepare for challenging conversations
  • Manage difficult conversations
  • Know what steps to take if conflicts remain unresolved
  • Promote a safe, inclusive, and respectful workplace

Business outcomes

After all employees, contractors, and volunteers complete this online conflict resolution training course, your organisation will achieve the following outcomes:

  • Lower instances of unprofessional behaviour in the workplace
  • Help everyone understand the importance of conflict resolution
  • Encourage a shared vision for handling conflicts ethically
  • Ensure everyone knows the steps to take if conflicts remain unresolved

To Get a FREE Demonstration

of the conflict resolution online training course, get in touch with us now!

Request Free Demo

Trusted by Australian business

Sentrient is trusted by businesses just like yours. We welcome you to our community of like-minded professionals from some of Australia’s most highly regarded organisations.

What do people say?

“ Having a platform that can fulfil our compliance records management, as well as our ongoing training and policy management, all in the one place, is very helpful, and the automation rules mean that we can walk away knowing that staff members will get the training when they need it. ”

Alison Forrest
People and Culture Manager
Australian Export Grains Innovation Centre

Read Case Study

“ Sentrient is incredibly easy for our staff to use, and for our people and culture team to administer. Sentrient is simple, quick, and easy. Having the set and forget function is a game changer. ”

Marella Verbeeten
Head of People and Culture
Energy and Water Ombudsman Victoria

Read Case Study

“ Sentrient has helped us deliver training and mange policies and procedures seamlessly and I am very keen to explore other modules available within the system. ”

Lisa Hunter
Director of People and Culture
Kids First Australia

Read Case Study

“ The Sentrient team is always accommodating and helpful. I am in a better position since partnering with Sentrient where I am not chasing the team and the system is doing it all for me. ”

Julia Tierney
Human Resource Manager
Nepean Area Disabilities Organisation

Read Case Study